Privacy policy

This Privacy Policy explains how Kalloji Travels, NGO's Colony, Nandyal, Andhra Pradesh, 518502 ("we", "us") collects, uses, shares and protects your personal information when you use our website, book a seat or travel with us. It is published in line with the Information Technology Act, 2000, the rules made under it and the Digital Personal Data Protection Act, 2023.

1. Information we collect

• Booking details: passenger names, mobile numbers, email address, age or gender where requested, hall ticket number, institution, boarding and dropping points, seat numbers and journey details.
• Contact details of the person making the booking, so that we can send the e-ticket and reach you about the journey.
• Payment information: the Razorpay order and payment reference, amount, payment method type and status. Card, UPI and bank details are entered on Razorpay's secure page and are never stored by us.
• Communication records: WhatsApp, SMS, RCS and email messages we send you and any replies, and notes of calls to our office.
• Technical data: IP address, browser type, device and the pages you visit, collected through server logs and strictly necessary cookies that keep the website secure.

2. How we use your information

• To create, confirm and manage your booking, allocate seats and issue the e-ticket.
• To send booking confirmations, payment receipts, reminders, schedule changes, driver and vehicle details and other service messages on WhatsApp, SMS, RCS, phone and email.
• To verify tickets at boarding and to let drivers know who is travelling and where to pick them up and drop them.
• To process cancellations and refunds and to keep accounts and tax records.
• To respond to your questions and complaints.
• To send you information about exam-special departures and offers, where you have agreed to this. You can opt out at any time (see section 4).
• To keep the website secure, prevent fraud and comply with the law.

3. Legal basis

We process your information to perform the contract of carriage you enter into with us, with your consent for marketing messages, and where the law requires us to keep records (for example GST and accounting rules).

4. WhatsApp, SMS and RCS messaging

• When you tick the consent box while booking you agree to receive RCS, WhatsApp and SMS messages from us on the mobile number you provide. Transactional messages (confirmation, e-ticket, reminders, changes, refunds) are necessary to provide the service you booked.
• Promotional messages are optional. Reply STOP on WhatsApp or call to stop them; service messages for your existing bookings will continue.
• WhatsApp messages are delivered through the WhatsApp Business Platform operated by Meta Platforms, Inc. and are subject to WhatsApp's own terms and privacy policy. SMS and RCS messages are delivered through licensed telecom operators and their delivery partners.

5. Who we share information with

• Razorpay Software Private Limited, which processes online payments and refunds.
• Meta Platforms (WhatsApp Business Platform) and SMS/RCS delivery providers, to send you messages.
• Our drivers and vehicle operators, who receive the passenger list, mobile numbers and boarding and dropping points for the journey only.
• IT and hosting providers who store and secure our systems under confidentiality obligations.
• Government authorities, courts or the police when required by law, or to establish or defend legal claims.

We do not sell your personal information to anyone.

6. Cookies

Our website uses only strictly necessary cookies: a session cookie, an anti-forgery token that protects forms, and a sign-in cookie for staff. We do not use advertising or third-party tracking cookies. You can block cookies in your browser, but the booking form may then not work.

7. How long we keep information

Booking, payment and communication records are kept for 8 years after the journey to meet accounting, tax and legal requirements, then deleted or anonymised. Marketing preferences are kept until you opt out. Server logs are kept for up to 90 days.

8. Security

Information is transmitted over HTTPS and stored on access-controlled systems. Staff access is limited to what their role requires and is logged. No method of transmission or storage is completely secure, so please keep your booking number and ticket link private.

9. Your rights

You can ask us to show you the personal information we hold about you, correct it, update it or delete it where we no longer need it. You can also withdraw consent for marketing messages at any time. To exercise these rights, contact us using the details below with your booking number and the mobile number used for booking so that we can verify your identity. We will respond within 30 days.

10. Children

Our services are intended for use by adults. A parent or guardian who books for a passenger below 18 years is responsible for providing that passenger's details and for the consent given.

11. Changes to this policy

We may update this policy from time to time. The current version is always available on our website, and material changes will be mentioned in our messages to you.

12. Grievance officer and contact

Kalloji Travels
NGO's Colony, Nandyal, Andhra Pradesh, 518502
Phone:
If you have a complaint about how we handle your information, write to the Grievance Officer at the address above with "Privacy complaint" in the subject. We will acknowledge it within 24 hours and aim to resolve it within 15 days.